Client-Facing Relationship Officer

Role Summary The Client-Facing Relationship Officer will be responsible for building and maintaining strong relationships with prospective and existing clients of Masy Properties and Development Limited. The role is highly people-oriented and requires someone who is confident, professional, proactive, persuasive, and comfortable communicating with clients both online and in person. The successful candidate will serve as an important point of contact between the company and its clients, assisting clients through the property buying process, providing accurate information about available properties and estates, following up on leads, coordinating property inspections, and ensuring a positive client experience from initial enquiry through to closing. This role is suitable for a recent graduate or NYSC candidate who is interested in developing a long-term career in real estate and is willing to learn, receive training, and grow within the industry. Key Responsibilities The Client-Facing Relationship Officer will be responsible for responding to client enquiries through phone calls, WhatsApp, social media, and other communication channels. The officer will follow up with prospective clients, understand their property needs, provide relevant information, and maintain consistent communication throughout the sales process. The role will involve scheduling and coordinating property inspections and accompanying clients to project sites when required. The officer will build and maintain professional relationships with existing and prospective clients and ensure that clients receive timely and accurate information. The officer will work closely with the Sales, Operations, Executive Assistant, and Social Media teams to ensure smooth communication and proper follow-up on leads. The officer will maintain accurate records of client enquiries, follow-ups, inspections, and sales activities. The officer will assist in promoting company properties and campaigns and may be required to participate in client engagement activities, property events, and marketing initiatives. The officer will identify potential sales opportunities and actively contribute towards the company's sales objectives. The officer will handle client concerns professionally and escalate issues to Management when necessary. Requirements A minimum of SSCE is required, although OND, HND, or Bachelor's degree holders are encouraged to apply. Recent graduates, NYSC members, and candidates awaiting NYSC are welcome to apply. Previous experience in sales, customer service, hospitality, banking, business development, or a similar client-facing role is an advantage but not mandatory. Strong verbal and written communication skills are required. The candidate must be confident speaking with clients and comfortable communicating through phone calls and WhatsApp. The candidate must be willing to learn about real estate, property sales, land documentation, and the company's products and processes. The candidate must be willing to travel to project sites when required. What We Are Looking For We are looking for someone who is confident, presentable, proactive, teachable, persuasive, organized, and genuinely interested in building a career in real estate. Location: Lagos & Ogun State (Office Location: 34, Kujore Street, Ojota, Lagos, Nigeria.) Employment Type: Full-Time